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1ten FAQ — All your questions answered here

From registration and deposits to bonuses, game rules, and withdrawals — every question you have about 1ten is answered right here in one place. Get your issue resolved in minutes.

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Which Help with Need?

Click on any category below or scroll down to read the FAQ directly.

Registration & Account

Learn everything about opening a new account on 1ten — what information you need, and how the verification process works.

Deposits & Withdrawals

Find out how to deposit and withdraw using Mobile Banking, Nagad, Rocket, and USDT — including how long each method takes.

Bonuses & Promotions

All terms and conditions for the welcome bonus, reload bonus, cashback, and referral bonus are available here.

Games & Betting

Learn the rules and strategies for slots, casino games, fish games, live dealer, and Sports Betting.

Security & Privacy

Learn about 2FA, password policies, and data privacy to keep your account secure.

Support & Contact

Find out how to reach us when you have an issue, and when live chat support is available.

Registration & Account Questions

To register on 1ten, you need an active mobile number or email address, and you must be at least 18 years old. The registration process takes as little as 2 minutes. Before your first deposit, you may be asked to verify your identity using your National ID or passport.

Tips: Provide accurate information when registering. Mismatched details may cause issues with withdrawals later.

No. Each person is only permitted one account on 1ten. Opening multiple accounts is a violation of our terms and may result in all accounts being closed. If you are having trouble accessing your existing account, please contact support.

After registration, an OTP will be sent to your mobile number or email. Use that OTP to verify your account. Full KYC verification may be required for withdrawals — in that case, upload the necessary documents from your profile. Verification is typically completed within 24 hours.

Yes. If you wish to close your account, submit a request to the support team. Be sure to withdraw any remaining balance before closure. A temporary break option is also available as part of our responsible gaming tools.
Deposits & Withdrawals

1ten currently supports the following deposit methods:
  • Mobile Banking — Straight to mobile banking
  • Nagad — Instant transfers
  • Rocket — Dutch-Bangla mobile banking
  • USDT (TRC20/ERC20) — Crypto deposits
With all methods, your balance is typically credited within seconds.

The minimum deposit on 1ten starts at BDT 300. The maximum limit varies depending on the payment method and account type. Higher limits apply for VIP members. Visit the deposit page or contact support for more details.

Please note: A minimum deposit amount may be required to qualify for a bonus offer.

Withdrawals on 1ten are typically processed within 15 minutes to 24 hours. Mobile Banking and Nagad are usually the fastest options. Larger amounts or first-time withdrawals may require additional verification. For USDT, blockchain confirmation time will be added on top of the standard processing time.

Wait a few minutes first. If the issue persists, contact support with your transaction ID or a screenshot. Most issues are resolved within 1 hour. Transfers sent to the wrong account may take longer to recover, so always verify the number before making a deposit.

1ten generally does not charge any fees for withdrawals. However, payment gateway fees may apply. For USDT transfers, gas fees vary depending on the network. Check the payment page for the latest fee information.
Bonuses & Promotions

1ten offers an attractive welcome bonus on your first deposit as a new member. If you have a promo code at the time of registration, enter it to claim your bonus. The bonus will be credited to your account automatically. Wagering requirements must be met before the bonus can be used.

Good to know: To withdraw a bonus, you must wager the bonus amount a set number of times — this is known as the wagering requirement.

No. Bonuses cannot be withdrawn directly. You must first use the bonus to play games and meet the specified wagering requirements. Once those requirements are fulfilled, any winnings earned from the bonus can be withdrawn. Each bonus has its own expiry date and terms.

When someone registers on 1ten using your referral link or code and makes their first deposit, you will receive a referral bonus. The bonus amount depends on the current promotion. Referral bonuses are credited to your account automatically.

1ten offers cashback bonuses on a weekly or monthly basis. A set percentage of your net losses from the previous week or month is returned as cashback. VIP members receive cashback at a higher rate.
Games & Betting

1ten has an extensive gaming library. The main categories are:
  • Live Casino — Baccarat, Roulette, Blackjack, Dragon Tiger
  • Slot Games — Video slots with thousands of themes
  • Fish Games — Popular fishing arcade games
  • Sports Betting — cricket, football, tennis, e-sports
  • Lottery & Crash Games — Quick win opportunities

RTP stands for Return to Player — it's the percentage of total bets a game pays back to players over time. Slots on 1ten typically carry an RTP of 95%–98%, among the best in the industry. The RTP for each game is listed on its info page.

Please note: RTP is a long-term average — results can vary from session to session. Please play responsibly.

Several tables at 1ten's Live Casino feature Bangla-speaking dealers. Hindi and English-speaking dealers are also available. You can use the language filter when selecting a table.

Yes. All games on 1ten are mobile-optimized and play smoothly on both Android and iOS browsers. Live Casino runs seamlessly on a 4G or Wi-Fi connection, and all games are fully playable on a standard Android phone.
Security & Privacy

Yes. 1ten uses SSL encryption to keep all data secure. Your personal information is never shared with third parties. Data stored on our servers complies with international data protection standards. To learn more, Privacy Policy Read.

Tip: Never share your password with anyone. No 1ten staff member will ever ask for your password.

You can enable 2FA from the security section in your account settings. You can use mobile OTP or Google Authenticator. Once 2FA is active, you will need to enter an additional code each time you log in, making your account significantly more secure.

If you notice any unusual activity on your account, change your password immediately and notify the support team. You can also request a temporary account lock if needed. Our security team is active 24 hours a day.
Support & Contact

There are three ways to reach 1ten support:
  • Live Chat — Log in and chat with us directly, the fastest way to get help
  • Email — Email [email protected] and get a reply within 24 hours
  • FAQ — Most common questions are answered right on this page
Our support team is available in both Bengali and English.

Yes, 1ten's live chat support is active 24 hours a day, 7 days a week — including nights and holidays. For urgent issues, live chat is the fastest way to get help.

You can submit any complaint via live chat or email. When doing so, include your account ID, a description of the issue, and any relevant screenshots. General complaints are resolved within 24 hours, and more complex matters within 72 hours.

Tips: Ask for a reference number for your complaint so you can track it later.

Responsible Gaming

1ten takes responsible gaming seriously. The following tools are available on our platform:
  • Deposit Limits — Set daily, weekly, or monthly limits
  • Betting Limits — Set how much you want to bet at a time
  • Self-Exclusion — Take a break from your account for a set period
  • Reality Check — View a session summary after a set period of time
To learn more Responsible Gaming Visit the page.

No. 1ten is strictly an 18+ platform. Age is verified during registration, and accounts belonging to underage users are closed immediately. Use parental controls on your device to prevent minors in your household from gaining access.
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Email
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Responsible Gaming

SSL Encryption Protection

Two-Factor Authentication (2FA)

18+ Age Verification

No sharing of data with third parties

Responsible Gaming Tools

Payment Methods
Mobile Banking Nagad Rocket USDT

Instant deposits and fast withdrawals.

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Still Still need help??

If you can't find the answer in the FAQ, contact our support team directly. We're always here to help.

Email Support

Send any questions or issues to us by email. You'll receive a detailed reply within 24 hours.

[email protected]
Response Within 24 Hours
Live Chat

After logging in, click the chat icon at the bottom of the screen. You'll get a response within minutes.

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View more FAQs

Visit the relevant pages to learn more about our rules, terms and conditions, and privacy policy.

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