Gaming is for fun — not for income. 1ten believes every player's experience should be safe, controlled, and enjoyable. We're always here to help you set the right limits and get support when you need it.
Player safety and well-being are always 1ten's top priority. Here are the key pillars of our responsible gaming program.
Set daily, weekly, and monthly deposit limits based on what you can afford. At 1ten, you can lower these limits at any time, and the system will automatically alert you if you're about to exceed your budget.
Decide in advance how long you want to play each day. Our session reminder feature will prompt you to take a break at your set time, so gaming never gets in the way of your everyday life.
If you feel you need a break from gaming, use the self-exclusion feature. 1ten allows you to block your own access to the platform for anywhere between 7 days and 5 years.
Set a limit so gaming stops automatically once you've lost a certain amount. This feature protects you from chasing losses impulsively.
Age verification is mandatory when registering at 1ten. We follow a strict KYC process to ensure no minors can access the platform.
If you are feeling addicted to gaming or experiencing stress, our dedicated support team is available 24/7, every day of the week. Do not hesitate to reach out.
Responsible gaming means playing in a way that does not negatively affect your life, relationships, or financial situation. 1ten believes online gaming can be a genuinely enjoyable pastime when done the right way.
Online gaming is growing rapidly in Bangladesh. In this environment, our top priority is ensuring player awareness and protection. Responsible gaming is more than just a rule — it is a way of life that helps you enjoy gaming within healthy boundaries.
Keep in mind: Gaming should be for fun. Using gaming to recover losses or solve financial problems is a sign of a dangerous mindset.
1ten's experienced gaming specialists recommend following a few core principles to make your responsible gaming experience even better:
Tips: Before you start gaming each day, ask yourself one question — "Am I playing just for fun?" If the answer is yes, go ahead and enjoy.
1ten offers a range of limit-setting tools on the platform. Use these tools to keep your gaming habits in check:
| Limit Type | Description | Active Time | Status |
|---|---|---|---|
| Daily Deposit Limit | Daily maximum deposit amount | Immediate | Active |
| Weekly budget limit | Weekly total betting limit | Within 24 hours | Active |
| Monthly loss limit | Maximum amount you can lose per month | Within 72 hours | Active |
| Session Time Limit | Maximum Continuous Play Time | Immediate | Optional |
| Temporary Break | 24 hours to 6 weeks | Immediate | On Request |
| Self-Exclusion | 3 months to 5 years or permanent | Immediate | On Request |
Important: Lowering a limit takes effect immediately. However, requests to increase a limit take at least 7 days to come into effect — this protects you from making impulsive decisions.
Self-exclusion is a feature that lets you voluntarily block your own access to 1ten for a set period of time. It is completely confidential and takes effect without any questions asked.
Email us at [email protected] or let our team know via live chat that you'd like to self-exclude.
7 days, 1 month, 3 months, 6 months, 1 year, 5 years, or permanent — choose whichever duration suits your needs.
Your account will be deactivated immediately upon receiving your request. No marketing emails will be sent either.
To reactivate your account after the period ends, you will need to complete a cooling-off period and contact us.
Sometimes we don't realize gaming is becoming a problem. Here are the warning signs, broken down into three steps:
Playing for entertainment, sticking to your budget, spending time with family.
Feeling the urge to keep playing after losses, lying about gaming, losing track of time.
Borrowing money to fund gaming, neglecting work and family to play, unable to stop.
If you notice warning signs: Please reach out to our support team right away. Asking for help is not a sign of weakness — it takes courage.
Am I spending more than my set budget?
Am I betting more to recover losses after a losing streak?
Is gaming causing problems at home or at work?
Am I borrowing money or dipping into savings to fund gaming?
Do you feel restless or irritable when you can't play?
Am I hiding my gaming from family or friends?
Do I want to stop but find I can't?
If you answered "Yes" to 2 or more of the questions above, please reach out to our support team. We are here to help, not to judge.
Gaming by anyone under 18 is strictly prohibited at 1ten. We enforce a rigorous age verification process and reserve the right to investigate any suspicious account.
If there are children or teenagers in your household, take the following steps:
For Parents: If you suspect that a minor is using your account, please notify us immediately at [email protected]. We will investigate and take the necessary action.
At 1ten, responsible gaming isn't just a rule — it's part of our culture. We want you to enjoy every gaming experience, free from stress or anxiety. Register today and set up your responsible gaming tools.