Legal information

1ten's Privacy Policy

Your personal information is completely secure with us. Everything about how 1ten collects your data, why it does so, and how it keeps it safe is explained here transparently.

Last Updated: January 2026

How we Protecting Your Privacy use

At 1ten, we follow world-class security standards to keep your information safe

SSL 256-bit encryption

All your data is protected with SSL 256-bit encryption. No sensitive information, including payment details, is ever stored in plain text.

Sale of Data Prohibited

1ten never sells or rents your personal information to third parties. Your privacy matters to us more than business interests.

Restricted Access Policy

Only authorized personnel have access to your data, strictly on a need-to-know basis. Every access is logged and regularly audited.

Secure Data Storage

All your data is stored on secure servers, monitored continuously with firewalls and intrusion detection systems.

Your controls

You can request to view, correct, or delete your information at any time. We will process your request within 30 days.

Regular Security Audits

1ten conducts regular system audits through third-party security experts. Any vulnerabilities identified are addressed promptly.

Details Privacy Policy

1Scope & Applicability

1ten (https://1ten.onl) is a trusted online gaming platform in Bangladesh. This Privacy Policy explains what information we collect when you use our website, create an account, or use our services — and how that information is used and kept secure.

By using the 1ten website, you are deemed to have accepted the terms of this Privacy Policy. This Policy applies alongside our Terms and Conditionsapplicable in conjunction with -.

Please note: This Privacy Policy applies solely to 1ten's own platform. Third-party game providers and payment processors have their own privacy policies, which apply separately.

2What types of information we collect

1ten may collect your information in several ways. Below is a detailed breakdown of the types of information collected:

Information collected at registration:

  • Full name and username
  • Mobile number and email address
  • Date of birth (for age verification)
  • Residential address and country
  • Payment method details (Mobile Banking/Nagad/Rocket number)

Information collected automatically during use:

  • IP address and device information
  • Browser type and operating system
  • Which pages you visited, how long you stayed, and what you clicked
  • Login time and date
  • Gaming history and transaction records

Information collected during verification:

  • Copy of national ID card or passport
  • Proof of address document (if required)
  • Bank statement for payment verification
Data Type Purpose of Collection Retention Period
Personal Identity Account Verification & KYC 5 years after account closure
Payment Information Transaction Processing 7 years for legal compliance
Gaming Data Fair Play Assurance 3 years
Technical Logs Security Monitoring 1 year
Cookie Information User Experience Deleted at end of session

3Purpose of Data Use

1ten uses the information we collect solely for the following purposes:

  • Account management: Registration confirmation, login verification, and account security.
  • Payment Processing: Processing deposits and completing withdrawal transfers.
  • KYC verification: Verifying age and identity, and preventing money laundering.
  • Customer Support: Providing accurate responses to your complaints and inquiries.
  • Personalized Experience: Game and bonus recommendations tailored to your preferences.
  • Fraud Prevention: Detecting suspicious activity and taking necessary action.
  • Legal compliance: Compliance with applicable laws and regulations.
  • Promotional Communications: Notifying you about bonuses and offers with your consent.

Important: You can opt out of promotional emails or SMS at any time. Contact support or send an unsubscribe request to our email.

4Data Sharing & Third Parties

1ten does not sell your personal information to third parties. However, your information may be shared in the following limited circumstances:

  • Payment Processor: Information required to process transactions via Mobile Banking, Nagad, and Rocket.
  • Game Provider: Player ID and session data for game management.
  • KYC partner: Approved third-party services for identity verification.
  • Law enforcement agencies: When required by a valid court order or legal investigation.
  • Business Transfer: To the new owner in the event of a merger or acquisition.

Our commitment: We share only the minimum necessary information with third parties. All third-party partners are contractually bound to adhere to our privacy standards.

5Cookies & Tracking Technologies

1ten uses cookies and similar technologies to improve your browsing experience. The types of cookies we use are described below:

  • Essential cookies: These are required to maintain login sessions and security. They cannot be disabled.
  • Functional Cookies: Used to remember your language and preference settings.
  • Analytics Cookies: Analyzes site performance and user behavior.
  • Marketing Cookies: Helps display relevant ads based on your preferences.

You can disable most cookies through your browser settings. However, this may limit some functionality on the site.

6Data Security Measures

1ten follows industry-leading standards to protect your information. Our security measures include:

  • SSL/TLS 256-bit encryption — for all data transfers
  • AES-256 encryption — for sensitive data stored in the database
  • Two-factor authentication (2FA) — for account access
  • Firewall & DDoS protection measures
  • Regular Penetration Testing
  • Staff Training & Confidentiality Agreement
SSL secured AES-256 2FA supported Sale of Data Prohibited

7International Data Transfers

1ten is an international platform, so some data may be processed on servers in different countries. We ensure that:

  • Encryption is always applied when data is in transit.
  • The recipient country has adequate data protection laws in place.
  • Data protection agreements are in place with all third-party partners.

For users in Bangladesh: Your information is processed in accordance with applicable laws and regulations in Bangladesh. The utmost care is taken for any international transfers.

8Protection of Minors' Data

1ten's services are intended for users aged 18 and above only. We never knowingly collect information from minors. If it comes to our attention that a minor has created an account:

  • The account will be closed immediately.
  • All collected data will be deleted.
  • A refund of the deposited amount will be initiated.

If a parent or guardian suspects their child has created an account on 1ten, please contact our support team immediately.

9Privacy Policy Updates

1ten may update this Privacy Policy from time to time. In the case of significant changes:

  • Advance notification will be sent to your registered email.
  • A prominent notice of the changes will be displayed on the website.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use 1ten after any changes means you accept the updated policy. Contact our support team if you have any questions.

Your Rights

Right to Access Data

You may request to see what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that processing of your data be restricted for specific reasons.

Right to Data Portability

You may request your information in a structured, portable format.

Right to object

You can object to the use of your data for marketing purposes.

General FAQ

No, 1ten does not store your full card details directly. Payment information is processed through a PCI-DSS certified payment gateway. We only retain transaction reference numbers and amounts.

Yes, you can request the deletion of your data. However, information required for legal obligations (such as transaction records) and fraud prevention may be retained for a specified period. Contact our support team and we will provide full details.

We detect approximate location via IP address, but GPS or precise location tracking is not used. This is primarily for geo-restriction checks and fraud prevention.

Yes. In the event of a data breach that puts your information at risk, we will notify you within 72 hours via your registered email and platform notifications, and advise you on the necessary steps to take.

For any privacy complaints or concerns, email us at [email protected]. Our dedicated privacy team will resolve your complaint within 30 business days.
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Your information Secured — Now enjoy!

Your privacy and security are our top priority at 1ten. Register with confidence and start enjoying the best online gaming experience in Bangladesh.

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